Terms & Conditions

Terms & Conditions of Use

Welcome to our website. This website with URL address www.mensbotanics.com.au is owned and operated by Men’s Botanics. Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Men’s Boatnics relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘Men’s Botanics or ‘us’ or ‘our’ or ‘we’ refers to Men’s Botanics. The term ‘you’ or ‘your’ refers to the website user. Your use of this website is subject to the following terms and conditions:

Purchasing Online

  1. Minimum Age and Legal Capacity

Purchase of products or services on this website is restricted to persons/individuals 18 years or older. Individuals below the age of 18 can have purchases made on their behalf by a parent or guardian, above the age of 18 years. If any loss or damage is incurred as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who has entered into the transaction on behalf of the minor or who has caused the order to be placed.

  1. Payment

All orders on this website must be paid in full, prior to dispatch and made in Australian dollars. All orders must be paid online. We do not retain your credit card information on our website, however, as we do use a payment gateway provider, information may be retained on the payment gateway server.

If your payment order fails due to either the website being down or you having insufficient funds to pay for the transaction, we cannot guarantee the availability of stock when you return undertake the transaction again.

  1. Prices and Taxes

All prices on this website is displayed in Australian dollars and must be paid in Australian dollars. Where GST is charged, this will be clearly displayed on the tax invoice you will receive once order has been placed.

  1. Product Descriptions

All products on this website have been described using the information available to us at the time of writing as to the accurateness and correctness of descriptions and information. Although we have taken extra care to ensure that all information is accurate and complete, we cannot eliminate the possibility of: a) incorrect information that is provided to us by suppliers or distributors; b) not having updated information as a result of suppliers or distributors failing to provide this to us; c) human error in writing or entering information on product labels or website.

We reserve the right to change any information on products or website, including but not limited to pricing, descriptions, product names or specifications without prior notice. 

  1. Returns or Exchange

We do not offer return or exchange for change of mind.

If you believe the product is faulty or defective in any way (smell, colour, texture) or if you experience a skin reaction, you may request an exchange of the product within 14 days of transaction date.

Please contact us on hello@mensbotanics.com.au to request for an exchange. Please include invoice number, your name and what you have purchased; detailing what you believe is faulty with the product.

Upon receipt of your email, we will email you details of where to send the faulty products. The customer must arrange shipping to Men’s Botanics

Men’s Botanics will exchange a product that is found to be faulty/defective due to a production error. The product will be replaced with the same size and value of original product ordered. If it is found, after receipt of the product, that the product was faulty, Men’s Botanics will pay the exchange shipping.

If it is found that the product is NOT faulty, the customer will be charged the shipping fees.

  1. Incorrect Orders

If you have received your order from Men’s Botanics and it is incorrect, please email hello@mensbotanics.com.au and include your order number, so that we can arrange to have the correct products sent to you and the incorrect products returned to Men’s Botanics.

We will dispatch the correct replacement for any incorrect product within 3 working days of receipt of return of the incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.

We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at hello@mensbotanics.com.au

Please note that all claims will be honoured at the discretion of Men’s Botanics and we reserve the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.

  1. Delivery Times

Australia: We endeavour to dispatch shipments to destinations in Australia within two working days of order being placed. Most destinations in Australia should receive orders within 7 working days, however, remote destinations can take up to 14 working days.

New Zealand: We endeavour to dispatch shipments to New Zealand destinations within two working days of your order being placed. New Zealand orders can take between 7 to 14 working days depending on the location.

We cannot guarantee these exact delivery timeframes, as each shipment is different and will depend on the destination address.

  1. Delivery Charges per Order 

Free Standard Domestic Shipping in Australia for any order that is AU$150 or more.

The fee for Standard Domestic Shipping within Australia for orders less than AU$150 is AU $7.95

We choose to use “Australia Post Parcel Service” and “Couriers Please/DHL” delivery service; the appropriate delivery method will be selected based on customer order, delivery address and the most efficient method to deliver to you, whichever method used, the shipping cost remains the same at the flat rate of $7.95

International: New Zealand has Flat Rate of $15.95 for all orders

Please note that you will be asked to check your agreement to our Terms & Conditions when placing your order. According to our terms and conditions in the Men’s Botanics Refund & Exchange Policy, you agree to cover the cost of freight for exchanged products or returns, unless you receive an incorrect or defective order.

  1. Your order online

Upon dispatch of your order, you will receive an email notifying you that your order has been fulfilled and on its way.

  1. Stock Availability

If on occasion stock is unavailable on our website, this will only be for a short time and you may return to our website and place your order at a later stage, or visit one of your stockists. 

General Website Terms and Conditions

  1. Content

The content of this website is for your general information and use only. It is subject to change without prior notice.

  1. Cookies

This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: date of birth, address, name, email address. 

  1. Third Parties

This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.

There may be areas of this website that display third party advertising. Our display of this advertising should not be interpreted in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services.

There may be areas of this website that provide the ability to contact third parties. We do not take any responsibility for any communication activity or any transaction, including but not limited to business transactions, undertaken between yourself and the third party.

  1. Information, materials, products, content and services

Information, materials, products, content and services included or otherwise made available are provided on an ‘as is’ basis, unless otherwise specified. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, content, materials or information available through this website meet your specific requirements. By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website.

Our liability will only be limited to the amount paid by yourself (excluding any shipping and/or handling charges) for those goods and services arising from the supply or offer via this website. 

  1. Copyright

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  1. Trademarks / Intellecutual Property

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trade marks, service marks and other material ("Content") is protected by copyright, trade mark and/or other proprietary rights. The Content includes both content owned or controlled by Men's Botanics and content owned or controlled by third parties and licensed to Men's Botanics. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions


You may not use any Men's Botanics trademarks or trade names without prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. Men's Botanics and it's Logo is Trademarked No. 1797828

 

  1. Authorisation

Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages. 

  1. Your use

Your use of this website and any dispute arising out of your use of it is subject to the laws of Victoria and the Terms and Conditions of this site. 

  1. Lawful purposes

You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

  1. Product or Service

These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.

  1. Amendments

These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

  1. Indemnity

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website including its products.

  1. Liability

In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website including its products.

  1. Technical Issues

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  1. Product Experience

Individual experiences from product use can and will vary with respect to both effectiveness, and potential adverse reactions. These product and descriptions are not intended to make claims that these products can be used to treat, cure, mitigate or prevent any disease or effects of ageing. Results may vary depending on skin type, sensitivity, age, and skincare history, as well as how the product is applied.